Terms & Conditions

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Terms & Conditions

By making a purchase at Flower Spell, you are agreeable to the following Terms & Conditions:

1. Information About Us

WWW.FLORALSPELL.COM.SG is a site operated by Floral Spell. We are registered in Singapore under the Business Registration Number 53389326K.

2. Cancellation

Cancellation has to be made at least 2 working days before delivery date. Cancellation will not be allowed after the item has been dispatched or delivered.

3. Refund Policy:

Cancellation (with reference to delivery date):

5 days in advance: Full refund

3 days in advance: 50% refund

Any other refund requests made will be accepted or declined at Floral Spell's own descretion.

Floral Spell reserves full rights to decline a refund request.

Floral Spell will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address.

4. Delivery 

4.1 Delivery Details
We will endeavor to deliver your order to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our drivers encounter        when attempting to deliver the order. It is therefore very important that you ensure that the recipient’s address you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult to find addresses.
 
4.2 Receipt of Deliveries
You are responsible for ensuring that someone is at the specified location to receive the delivery.

If no one is there to accept delivery, the items shall be left at the front door of delivery address and will be deemed as having been delivered to the recipient.

We shall not be responsible for the items, quality or otherwise, from the above points forward.
 
4.3 Delivery Areas
We currently offer delivery to the areas specified in our delivery schedule. We reserve the right to change the delivery schedule.
 
4.4 Timing of Deliveries
Our standard delivery schedule is between 10:00am and 10:00pm daily. 

5. Our Right to Vary these Terms and Conditions

5.1 We have the right to revise and amend these Terms and Conditions from time to time.

5.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

6. Law and Jurisdiction

5.1 The purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.