Frequently asked questions

What are your delivery time slots?


Free dellivery: 10am to 5pm 5pm to 9pm For specific delivery time, please contact us directly @ +65 8125 4387




Do you charge delivery fees?


Free Standard Delivery Options: 10am to 5pm 5pm to 9pm *For same day additional $20. *Next day (order received after 11am) delivery additional $15. Specific time for delivery additional $15. Islandwide standard delivery is complimentary. Except Jurong Island, Airport, Shipyards, Amy Camps, PSA ports. Re-direction / Re-delivery / Wrong delivery address: If intended recipent is not at the location stated or wrong delivery address and you require a redirection or redelivery of orders, a additional surcharge of $15 will be applicable.




How many days in advance should I place my order?


Please place order at least 2 days in advance, so that we have ample time to make sure your flowers are beautifully arranged before delivery. Same day week day delivery additional $15 Same day weekend delivery additional $20




Can I make any changes to my order?


For any changes to your order, please contact us directly. Any change request should be made at least 2 days before the delivery date.




Important Notes


Delivery of your order Please ensure someone is available to receive the delivery. In the event, that the receiver is unavailable, flowers will be placed at the door-step or left with reception. We will not be responsible for any loss or damage to the item once it has left our hands. Floral Creations All florals are seasonal and subject to availability from farms. In the event, where flower types are unavailable, simliar flowers type of the same range will be replaced without prior notice. Please note that all creations have their own unique characteristics as all florals flow differently. It’s impossible the re-create two creations that are identically alike. Rest assured that your creation is definitely uniquely yours. We will still keep in mind your selected theme and create accordingly.




Terms and Conditions


By making a purchase at Flower Spell, you are agreeable to the following Terms & Conditions: 1. Cancellation Cancellation has to be made at least 2 working days before delivery date. Cancellation will not be allowed after the item has been dispatched or delivered. 2. Refund Policy: Cancellation (with reference to delivery date): 5 days in advance: Full refund 3 days in advance: 50% refund Any other refund requests made will be accepted or declined at Floral Spell's own descretion. Floral Spell reserves full rights to decline a refund request. 3. Floral Spell will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address. 4. Floral Spell reserves full rights to accept or decline any purchase made by any one individual or corporation. 5. Floral Spell reserves full rights to make price amendments at any one time, without prior notice. 6. Floral Spell reserves full rights to amend it's terms and conditions at any one time, without prior notice.




What are wood flowers?


Wood flowers are handcrafted from Balsa wood which are naturally cream in color. Coloured wood flowers are all hand dyed. While they are made from wood, they are soft and natural looking. Wood flowers is a natural product. It is 100% biodegradable, sustainable material They can last for years or even a lifetime.




Scent Option


We uses essential oil, as wood flowers absorb and diffuses the scent. Wood flowers are dripped with 3-5 drops of essential oil prior to delivery. Estimated diffusion rate is 1-3 days subject to influential factors like heat, wind, humidity, air-conditioning or dry weather. Please note that do not apply essential oil directly on the wood flower petals, as your essential oil may contain colourings or content that changes the colours of wood flowers. You may refer to our instagram post: https://www.instagram.com/s/aGlnaGxpZ2h0OjE4MDM5NTkwMTgyMTgyMjcz?igshid=1q6gjyw1cgegs&story_media_id=2057001633784373349




Do we send invoice with delivery?


No, only delivery order slip will be attached with flowers upon delivery.